At Cloud Musc, due to the nature of our cosmetic products and for hygiene reasons, no returns, exchanges, or refunds are accepted after receipt of the order.
```We invite you to carefully check your order before confirming it.
Product received broken or damaged
If your product arrives broken or damaged during delivery, please contact us within 48 hours of receiving your package.
In order to process your request, proof may be required, including:
- a photo of the outer package;
- a photo of the packaging;
- a photo of the damaged product;
- a photo of the shipping label.
After verification and approval of your request, Cloud Musc may offer a replacement or a refund.
Order error
If you receive a product different from the one you ordered due to an error on our part, please contact us within 48 hours of receipt with the necessary proof.
Package not collected or refused
It is the customer's responsibility to track their package and collect it within the timeframes indicated by the carrier.
If a package is refused, not collected, or returned to Cloud Musc due to absence or failure to meet collection deadlines, this does not constitute a return accepted by Cloud Musc.
In this case, the initial shipping costs as well as any return costs may remain the responsibility of the customer or be deducted from any applicable refund.
If the customer wishes to receive their order again, new shipping fees may be requested before any new shipment.
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